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Staying at an Orlando-area hotel that isn't affiliated with Walt Disney World or Universal Orlando? We can still get your Borrow the Magic items to you. The exact plan simply depends on your hotel's policy.
Some off-site hotels are happy to hold rental items at Bell Services. Others require us to meet you in person. We'll contact your hotel, confirm what it allows, and let you know which of the two easy plans below applies to your stay.
First, we'll check your hotel's policy
After you book, we'll contact the hotel on your reservation and ask whether Bell Services or the luggage desk can accept and hold your order.
Hotel policies can vary and may change, so the hotel makes the final decision. Once we know its policy, we'll contact you by email or by text, if you consented to text messages, with your delivery and return plan.
Plan A: Your hotel accepts Bell Services delivery
1. We deliver by 3 p.m.
On the first date of your reservation, we'll drop off your items with Bell Services or the hotel's designated luggage desk by 3 p.m. You don't need to wait in your room or meet us in person.
If you need your items earlier, reach out before your reservation begins. We can't guarantee an earlier delivery, but we'll always try our best to accommodate your plans.
2. We'll send you the luggage-tag photo
After the drop-off, we'll send you a photo of the luggage tag by email or text. Use that information to pick up the order from Bell Services or ask whether the hotel can bring it to your room. Some hotels may charge a room-delivery fee.
3. Enjoy your items
Wear your accessories, switch up your park looks, and take all the photos. Everything arrives cleaned, checked, and ready for fun.
4. Return everything to Bell Services
On your departure date—or on the earlier return date shown on your reservation—bring every item back to Bell Services and ask them to hold the order for Caitlyn Haas.
Take a clear photo of the return tag they provide and keep it in case we need help locating the return.
Plan B: Your hotel does not accept Bell Services delivery
1. Tell us your preferred time
At checkout, you can share the time you would prefer to receive your order on the first date of your reservation. We'll follow up by email or text to agree on the final meeting time.
2. Meet us in your hotel lobby
Meet our team in the lobby at the confirmed time for a direct handoff. Please arrive on time and keep your phone nearby. We can wait for up to 20 minutes after the confirmed meeting time.
3. Enjoy your items
Use your ears, bags, charms, and other accessories throughout your trip. That's the fun part!
4. Meet us in the lobby for the return
Your return works the same way. Share your preferred return time, confirm the final appointment with us, and meet our team in the lobby with all of your items.
If you miss a confirmed delivery appointment, the rental charge still applies. If you miss either a delivery or return appointment and we need to arrange another meeting, a rescheduling fee will apply.
How will I know which plan applies?
We'll tell you after we speak with your hotel. Please watch your email and, if you opted in, your text messages so you don't miss the confirmed instructions.
If the hotel's policy changes unexpectedly, we'll contact you and switch to an in-person lobby handoff. We'll make sure you know the updated plan.
A few quick questions
Do I need to call the hotel?
No. We'll contact the hotel and confirm its policy for you.
Is my preferred meeting time guaranteed?
Not until we confirm it with you by email or text. The time entered at checkout lets us know what works best for your plans.
What if my hotel or arrival time changes?
Email [email protected] as soon as possible. We'll contact the new hotel if needed and do our best to adjust your plan.
Either way, we'll make it easy
Whether your hotel accepts Bell Services delivery or needs a lobby meetup, we'll guide you through the right process so you can focus on enjoying your trip.