The Basics

What is Borrow the Magic?
We're a theme park accessory borrowing service in the Orlando area. Borrow ears, headbands, bags, keychains, bag charms, hats, and more for your trip. We get them to your resort or a local pickup spot, you wear them all trip, then you send them back. No buying, no packing, no clutter.

What can I borrow?
Ears and headbands, Loungefly and other bags, bag charms and keychains, plush, jewelry, hats, novelty and light-up pieces, and more. Browse by category to see what's available for your dates.

Why borrow instead of buy?
Park accessories add up fast, and most get worn once before they live in a closet. Borrowing lets you switch up your look every trip, pack lighter, and skip the souvenir shop markups.

Where do you operate?
We serve Walt Disney World, Universal Orlando, and Port Canaveral cruise departures, plus local delivery and pickup around the Orlando area.

Booking

How do I book?
Browse the collection, pick your accessories, choose your dates, and check out. Let us know where you're staying and we handle the rest.

How far in advance should I book?
We recommend booking at least 10 days ahead so your favorites are available and we have time to prep your order.

How many days can I borrow for?
As many as you'd like. Your start date is when you want everything delivered or ready for pickup, and your end date is your return day.

How much does it cost?
Pricing depends on the item and how many days you borrow. You'll see it on each product page and at checkout.

Can I add items after I've booked?
Reach out as soon as you can and we'll do our best to add to your order, based on availability.

What's your cancellation policy?

Cancellations must be submitted in writing via email to our customer service address. The following refund schedule applies:

- 7 or more days before the rental start date: Full refund
-3–6 days before the rental start date: 50% refund
- Less than 48 hours before the rental start date: No refund

Refunds are issued to the original payment method. Processing times are determined by our payment platform and may take several business days to appear on your statement.

Delivery

How does delivery work?
It depends on where you're staying. Resort and hotel guests get their order dropped with bell services before arrival. House, condo, Airbnb, and cruise guests pick up at a local spot on a date and time they choose.

What is bell services and how do I get my order?
Bell services is your resort's luggage and package desk. We drop your order there on or before your check-in day, then text or email you a photo of the tag with your barcode on it.

Once you've checked in, tell bell services you have a package waiting and give them the name on the tag and the last four digits of the code. You can pick it up at the desk near the lobby, or call from your room and ask them to bring it to you. Some resorts charge a small delivery fee (around $6) for bringing it to your room.

Do you deliver to my resort?
We deliver to Walt Disney World and Universal Orlando resorts and other nearby resorts and hotels through bell services. You'll pick your exact property at checkout.

I'm staying at a different hotel. Can you still deliver?
Yes. Give us the hotel address and your reservation details at checkout and we'll deliver right there. In the rare case a hotel won't accept the package, we'll need to reach you, so at checkout you're agreeing to receive texts and emails from us about your order.

I'm renting a house or Airbnb. How does that work?
Choose one of our local pickup spots at checkout and let us know your preferred time. Exact times aren't guaranteed, so we'll reach out to confirm your pickup date and time (which is why at checkout you're agreeing to receive texts and emails from us).

How does it work for cruises?
Choose one of our local pickup spots at checkout and let us know your preferred time. Exact times aren't guaranteed, so we'll reach out to confirm your pickup date and time (which is why at checkout you're agreeing to receive texts and emails from us).

For the return, your order includes a prepaid shipping label and we'll point you to the closest drop-off location to Port Canaveral. You have five days from debarkation to mail it back.

When will my order be ready?
For resort and hotel guests, it's waiting with bell services on your check-in day. For local pickup, choose your preferred date and time at checkout. Exact times aren't guaranteed, so we'll reach out to confirm (which is why at checkout you're agreeing to receive texts and emails from us).

Do you deliver to the parks?
We deliver to your hotel/resort or a local pickup spot, not the parks directly. Grab your accessories before your park day and you're set.

What if I check in late or arrive after hours?
Bell services holds your order until you're ready to grab it.

During your borrow

Can I wear everything to the parks?
That's the whole idea. Wear it all trip, mix and match across days, and get the photos.

What if something breaks while I have it?
Normal wear happens and we expect it. For accidental damage beyond that, Damage Protection helps if you added it at checkout. Just let us know what happened and we'll take it from there. (See "Damage, protection, and payment" below for what's covered and what isn't.)

Can I extend my borrow?
Reach out and we'll do our best based on availability.

Returns

How do returns work?
Choose your return date at checkout. Then drop your order at bell services, meet us at your pickup spot, or mail it back with a prepaid label, depending on where you stayed.

When do I need to return everything?
By the end date you chose at checkout.

Do I need to clean anything before returning it?
Nope. Send it back as is and we'll take care of the rest.

What if I return my order late?
Late returns are charged at that item's per-day rate for each extra day. If an item doesn't come back within 7 days after your return date, we treat it as lost and charge the replacement value. If you know you're running behind, reach out and we'll help sort it out.

How do cruise returns work?
Your order ships with a prepaid label. We'll give you the closest drop-off location to Port Canaveral. Pack everything up, attach the label, and drop it there within five days of getting off the ship.

Damage, protection, and payment

What is Damage Protection?
Damage Protection is an optional $10 add-on at checkout. If an item gets accidentally damaged during your borrow, we won't charge you to repair or replace it, up to that item's published replacement value. It's not insurance, and it doesn't cover items that are lost, stolen, or not returned.

What does it cover, and what doesn't it?
Covered: accidental damage from real-world use, like a strap that tears, a piece that snaps, a stain that won't come out, or a part that goes missing off the item.
Not covered: losing the item, having it stolen, or not sending it back. In those cases you're responsible for the item's replacement value, whether or not you added Protection.

What counts as normal wear and tear?
The everyday stuff we expect from a full trip, like light scuffs or a little softening from wear. We never charge for that. Protection is there for the bigger things: tears, breaks, stains, or missing parts.

What if I didn't add Damage Protection and something happens?
Without it, you're responsible for the cost to repair or replace an item that's damaged beyond normal wear, up to its published replacement value. Adding Protection at checkout is the way to skip that.

What if I lose something or it doesn't come back?
Lost, stolen, and unreturned items are never covered, with or without Damage Protection. You'd be responsible for the item's replacement value.

How does payment work?
You pay at checkout, and we keep a card on file for the length of your borrow.

When would I be charged for damage?
If an item comes back damaged beyond normal wear, we assess it when it's returned and charge the card on file.

Is there a deposit?
No deposit. You pay for your borrow up front at checkout, and we keep a card on file just in case we need to charge for damage after your item comes back.

Care and cleanliness

Are items cleaned between borrows?
Yes. Every piece is cleaned and checked before it goes back out, so it arrives ready to wear.

Everything else

Can I buy something I fall in love with?
Not right now, but we love that you asked. Everything in our collection is borrow-only for the moment. If that changes, you'll hear about it.

Will I get text messages?
We use text for order and delivery updates during your borrow. Prefer email only? Email us at [email protected] and we'll switch you over.

How do I reach you?
[email protected] or through the contact form. We're happy to help before, during, or after your trip.