The Basics

What is Borrow the Magic?
We're a theme park accessory borrowing service in the Orlando area. Borrow ears, headbands, bags, keychains, bag charms, hats, and more for your trip. We get them to your resort or a local pickup spot, you wear them all trip, then you send them back. No buying, no packing, no clutter.

What can I borrow?
Ears and headbands, Loungefly and other bags, bag charms and keychains, plush, jewelry, hats, novelty and light-up pieces, and more. Browse by category to see what's available for your dates.

Why borrow instead of buy?
Park accessories add up fast, and most get worn once before they live in a closet. Borrowing lets you switch up your look every trip, pack lighter, and skip the souvenir shop markups.

Where do you operate?
We serve Walt Disney World, Universal Orlando, and Port Canaveral cruise departures, plus local delivery and pickup around the Orlando area.

Booking

How do I book?
Browse the collection, pick your accessories, choose your dates, and check out. Let us know where you're staying and we handle the rest.

How far in advance should I book?
We recommend booking at least 10 days ahead so your favorites are available and we have time to prep your order.

How many days can I borrow for?
As many as you'd like. Your start date is when you want everything delivered or ready for pickup, and your end date is your return day.

How much does it cost?
Pricing depends on the item and how many days you borrow. You'll see it on each product page and at checkout.

Can I add items after I've booked?
Reach out as soon as you can and we'll do our best to add to your order, based on availability.

What's your cancellation policy?

Cancellations must be submitted in writing via email to our customer service address. The following refund schedule applies:

- 7 or more days before the rental start date: Full refund
-3–6 days before the rental start date: 50% refund
- Less than 48 hours before the rental start date: No refund

Refunds are issued to the original payment method. Processing times are determined by our payment platform and may take several business days to appear on your statement.

Delivery

How does delivery work?
Delivery depends on where you're staying. Your checkout selection determines whether we deliver to Bell Services or meet you at a scheduled location. When a meetup is required, you'll provide preferred times at checkout and receive the final appointment by email or text.

Walt Disney World Resorts and affiliated hotels
We deliver your order to Bell Services by 3 p.m. on the first date of your reservation. You'll receive a photo of the luggage tag by email or text. Once you've checked in, tell Bell Services you have an order waiting and use the details shown on the tag to collect it.

Read the full Walt Disney World delivery and return guide →

Universal Orlando Resort hotels
Bell Services cannot hold your order for same-day pickup, so you'll meet our team in your hotel lobby. Provide your preferred time at checkout; your final delivery appointment will be confirmed by email or text.

Read the full Universal Orlando delivery and return guide →

Other Orlando hotels
We'll contact your hotel to confirm its policy. If Bell Services accepts the order, we'll follow the Walt Disney World process. If it does not, we'll arrange a hotel-lobby meetup and confirm the appointment by email or text.

Read the full Other Orlando Hotels delivery and return guide →

Orlando locals, Airbnbs, and vacation rentals
Choose one of our three Starbucks meetup locations and a preferred time at checkout. We'll confirm the final delivery appointment by email or text.

Read the full Orlando locals and Airbnb delivery and return guide →

Port Canaveral cruises
Choose one of our three Starbucks meetup locations and a preferred time at checkout. We'll confirm the final pickup appointment by email or text.

Read the full Port Canaveral cruise delivery and return guide →

What if I'm late for a scheduled meetup?
We wait up to 20 minutes for scheduled meetups. Missed delivery appointments remain chargeable, and rescheduling a missed delivery or return requires a rescheduling fee. Contact us as soon as you know you'll be delayed.

Do you deliver to the parks?
We deliver to your hotel or resort, or meet you at a confirmed local pickup spot. We do not deliver directly to the parks.

During your borrow

Can I wear everything to the parks?
That's the whole idea. Wear it all trip, mix and match across days, and get the photos.

What if something breaks while I have it?
Normal wear happens and we expect it. For accidental damage beyond that, Damage Protection helps if you added it at checkout. Just let us know what happened and we'll take it from there. (See "Damage, protection, and payment" below for what's covered and what isn't.)

Can I extend my borrow?
Reach out and we'll do our best based on availability.

Returns

How do returns work?
Choose your return date at checkout. Your return method depends on where you're staying, and we'll send any appointment or location details by email or text.

Walt Disney World Resorts and affiliated hotels
On your return date, leave everything with Bell Services for Caitlyn Haas. Photograph the return tag and send us the photo by email or text so we can identify and collect your order.

Read the full Walt Disney World delivery and return guide →

Universal Orlando Resort hotels
Meet our team in your hotel lobby at the confirmed return time. Return appointments are finalized by email or text.

Read the full Universal Orlando delivery and return guide →

Other Orlando hotels
If the hotel accepts Bell Services returns, follow the Walt Disney World process. Otherwise, meet our team in the hotel lobby at the confirmed time.

Read the full Other Orlando Hotels delivery and return guide →

Orlando locals, Airbnbs, and vacation rentals
Return everything at the confirmed Starbucks meetup location and time sent by email or text.

Read the full Orlando locals and Airbnb delivery and return guide →

Port Canaveral cruises
Your order includes a prepaid return label. We'll provide the nearest appropriate drop-off location near Port Canaveral. Mail the return within five days of debarkation.

Read the full Port Canaveral cruise delivery and return guide →

What if I miss a return meetup?
We wait up to 20 minutes. Rescheduling a missed return requires a rescheduling fee, so contact us as soon as you know you'll be delayed.

Do I need to clean anything before returning it?
Nope. Return everything as is and we'll take care of the rest.

What if I return my order late?
Late returns are charged at that item's per-day rate for each extra day. If an item doesn't come back within 7 days after your return date, we treat it as lost and charge the replacement value. If you know you're running behind, reach out and we'll help sort it out.

Damage, protection, and payment

What is Damage Protection?
Damage Protection is an optional $10 add-on at checkout. If an item gets accidentally damaged during your borrow, we won't charge you to repair or replace it, up to that item's published replacement value. It's not insurance, and it doesn't cover items that are lost, stolen, or not returned.

What does it cover, and what doesn't it?
Covered: accidental damage from real-world use, like a strap that tears, a piece that snaps, a stain that won't come out, or a part that goes missing off the item.
Not covered: losing the item, having it stolen, or not sending it back. In those cases you're responsible for the item's replacement value, whether or not you added Protection.

What counts as normal wear and tear?
The everyday stuff we expect from a full trip, like light scuffs or a little softening from wear. We never charge for that. Protection is there for the bigger things: tears, breaks, stains, or missing parts.

What if I didn't add Damage Protection and something happens?
Without it, you're responsible for the cost to repair or replace an item that's damaged beyond normal wear, up to its published replacement value. Adding Protection at checkout is the way to skip that.

What if I lose something or it doesn't come back?
Lost, stolen, and unreturned items are never covered, with or without Damage Protection. You'd be responsible for the item's replacement value.

How does payment work?
You pay at checkout, and we keep a card on file for the length of your borrow.

When would I be charged for damage?
If an item comes back damaged beyond normal wear, we assess it when it's returned and charge the card on file.

Is there a deposit?
No deposit. You pay for your borrow up front at checkout, and we keep a card on file just in case we need to charge for damage after your item comes back.

Care and cleanliness

Are items cleaned between borrows?
Yes. Every piece is cleaned and checked before it goes back out, so it arrives ready to wear.

Everything else

Can I buy something I fall in love with?
Not right now, but we love that you asked. Everything in our collection is borrow-only for the moment. If that changes, you'll hear about it.

Will I get text messages?
We use text for order and delivery updates during your borrow. Prefer email only? Email us at [email protected] and we'll switch you over.

How do I reach you?
[email protected] or through the contact form. We're happy to help before, during, or after your trip.