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Staying at a Universal Orlando Resort hotel? Your Borrow the Magic handoff works a little differently—but we'll make sure you know exactly where to be and when.
Universal hotel Bell Services uses a security process that doesn't allow us to leave your items for same-day pickup. Instead, we'll meet you personally in your hotel lobby for both delivery and return.
Your Universal Orlando delivery plan
1. Tell us your preferred delivery time
When you check out on the Borrow the Magic website, you'll have a place to share the time you would prefer to receive your order on the first date of your reservation.
That time is a request rather than a confirmed appointment. We'll follow up by email or by text, if you consented to text messages, to agree on the final meeting time.
2. Meet us in your hotel lobby
On the first date of your reservation, meet us in the lobby of your Universal Orlando hotel at the confirmed time. We'll hand your cleaned, ready-to-wear items directly to you.
Please arrive on time and keep your phone nearby in case we need to find each other. We can wait for up to 20 minutes after the confirmed meeting time.
3. Use your items and have fun
Wear your ears, bags, charms, and other accessories throughout your trip. Mix and match your pieces, take all the photos, and enjoy the perfect park look without packing the extra bulk.
4. Meet us in the lobby for your return
Your return works the same way as delivery. At checkout, you can share your preferred return time for the final date of your reservation. We'll contact you by email or text to confirm the exact plan.
At the confirmed time, bring all of your Borrow the Magic items to your hotel lobby and meet our team there. Please check every bag and pocket for personal belongings before the handoff. You don't need to clean anything—we'll take care of that.
Please don't miss your meeting time
Because every delivery and return is scheduled into our route, we can only wait for 20 minutes after the confirmed time.
If you miss your delivery appointment, the rental charge still applies. If you miss either your delivery or return appointment and we need to arrange another meeting, a rescheduling fee will also apply.
Running late or dealing with a travel delay? Contact us as soon as possible. The more notice we have, the better chance we'll have of adjusting the plan before it becomes a missed appointment.
A few quick questions
Can you leave my order with Universal Bell Services?
No. Because of the hotel's security process, we need to hand your order directly to you in the lobby.
Is the time I enter at checkout guaranteed?
Not yet. It tells us what works best for you. Your appointment is confirmed once we agree on the final time by email or text.
How long will you wait?
We'll wait up to 20 minutes after the confirmed meeting time.
What if my flight or plans change?
Email [email protected] as soon as you can. If you opted in to texts, you can also reply to your order message. We'll always try our best to help when we have enough notice.
A simple handoff on both ends
Choose your preferred times, confirm the plan with us, and meet our team in the lobby for delivery and return. Then all that's left is enjoying your Universal Orlando adventure.