How We Clean Your Borrow the Magic Accessories

Picking out your vacation accessories is the fun part. A pair of ears for your first castle photo, a bag that matches your favorite character, a hat for a full day of park hopping—it all helps bring your vacation outfits together.

But when you’re borrowing something someone else has worn, you want to know how it’s cleaned. We get it.

At Borrow the Magic, we inspect every item when it comes back to us and again before it goes out, and we sanitize accessories using methods suited to their materials. Here’s a closer look at how we care for the pieces in your order.

Every item gets inspected—twice

When an item comes back from a borrow, we check it for dirt, staining, damage, and signs of unwanted critters, including lice.

If we find anything that needs attention, we remove that item from rotation completely until it can be repaired, cleaned, or replaced. It doesn’t stay available for the next guest while we figure out what to do with it.

We inspect each item again before it goes out. That second check gives us another opportunity to look over its condition before it becomes part of your vacation.

Hats: sanitized with a dedicated machine

Hats get their own cleaning approach. We use a special sanitizing machine as part of our hat-care process between borrows. Want to see the machine we use? Take a look:

▶ Watch the hat-sanitizing machine video

That treatment goes alongside our inspections. We check hats when they’re returned and again before they go out, just as we do with the rest of our collection. If we spot a cleanliness or condition issue, the hat comes out of rotation until it’s addressed.

Whether you’re choosing a hat to complete a character-inspired outfit or to wear throughout your park days, this care happens before it reaches you.

Ears: sanitized with their material in mind

Not every pair of ears is made the same way. Fabric ears and leather ears have different care needs, so we choose a bacteria-killing sanitizing solution appropriate for the material.

Your ears receive this treatment even when they come back looking clean. Checking their appearance and sanitizing them are separate parts of caring for the collection.

Because ears are worn on the head, we also understand why guests may have questions about lice. Looking for signs of lice and other critters is part of our inspection process. If we find anything concerning, the item is removed from rotation until the issue has been addressed.

Bags, keychains, and other accessories: wiped down between borrows

Bags, keychains, and similar accessories are wiped down with a sanitizing solution between borrows.

These pieces get plenty of use throughout a vacation, from being carried around the parks to joining you for resort dinners and character photos. Their care is part of our routine, too.

As with hats and ears, we check their condition when they come back and before they leave us again. Dirt, staining, damage, or anything else that needs attention means the item comes out of rotation until it can be cleaned, repaired, or replaced.

What happens if something doesn’t pass inspection?

Finding a problem means taking the item out of circulation.

Depending on what we find, it may need additional cleaning, a repair, or replacement. Until that issue is resolved, it stays out of the borrowing collection.

These checks help us keep track of how our accessories are holding up and identify pieces that need extra attention. They’re a regular part of running Borrow the Magic, from the moment an order comes back to the moment another one heads out.

Do you need to clean anything before returning it?

No—we handle the cleaning between borrows.

Before returning your order, check bags and pockets for personal belongings, gather all your accessories, and follow your return instructions. There’s no need to add cleaning your rentals to your last-night packing list.

If something spills or you notice damage during your trip, please let us know. That helps us understand what needs attention when the item returns. Contact us before trying a cleaning treatment yourself so we can advise you on the particular piece.

Questions about a specific accessory? Ask us.

We’re happy to talk through how we care for it. If you have sensitivities to cleaning products or want more information about the treatment used on a particular material, reach out before booking.

Borrowing should feel easy, and knowing how your accessories are cared for is part of that. You choose the pieces that make you excited for your trip; we handle the inspections and cleaning between adventures.

Ready to plan your vacation looks? Explore Borrow the Magic for ears, hats, bags, and the little finishing touches that make an outfit yours.